COVID-19 Policy Update
First and foremost, we would like to express that the safety and health of our employees and customers is always our top priority.
As COVID-19 continues impacting a majority of countries around the globe, Killer Merch is closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
As of midnight PST on March 20th, government officials for the State of California executed a "Stay at Home" executive order. This order includes a requirement that all 'non-essential' businesses cease operations, so we must pause all shipments, exchanges, cancellations, and returns until the order is lifted.
We are continuing to monitor announcements from our local and state officials and will update this page with any new developments that impact our ability to ship out orders.
Customers are welcome to place new orders, however, please note we cannot ship any products until we are permitted to return to normal operations. Rest assured that once we receive the authorization, we will begin processing your order and send you a shipment notification as usual.
We truly appreciate your understanding and patience while we all continue to navigate COVID-19 and it's outcomes. We hope you and your families are staying healthy, safe, and we look forward to shipping you your order soon!
If you have any additional questions, our customer service team is available to help. Please allow an additional 1-2 business days to receive a response at this time.
For additional information regarding the "Stay at Home" order, please visit the State of California's website here.